Terms & Conditions
- Acceptance of Terms
By accessing and using our online store, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you may not use our services. - Product Information
- Rackets: Our rackets are customizable to suit your preferences. Once the customization process is complete, all sales are final, and no returns or refunds will be accepted.
- Sport Shoes: Our sport shoes are designed for personal use and comfort. Due to hygiene reasons, all shoe purchases are considered final sale, and no returns or exchanges will be allowed.
- Customization
- Rackets: The customization process allows you to choose various specifications for your racket. Please ensure that all details provided during customization are accurate, as we will not be responsible for any errors once the order is placed.
- Payment and Pricing
- Payment: All payments for orders must be made at the time of purchase. We accept major credit cards and other secure payment methods for your convenience.
- Pricing: Prices are subject to change without notice. The prices displayed at the time of purchase will be the final amount charged for the product.
- Shipping and Delivery
- Shipping: We offer shipping services for both national and international orders. Shipping charges and delivery times may vary based on the destination and chosen shipping method.
- Privacy Policy
- Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
- Intellectual Property
- All content and materials on our website, including images, logos, text, and designs, are protected by intellectual property rights. You may not use, reproduce, or distribute any of our content without prior written permission.
- Limitation of Liability
- Our liability for any damages arising from the use of our products or services is limited to the purchase price of the product. We shall not be liable for any indirect, incidental, or consequential damages.
Return Policy
- All Sales Are Final
- Due to the personalized nature of our badminton rackets and the hygiene concerns with sport shoes, all sales are considered final. We do not accept returns, exchanges, or refunds for any products purchased from our online store.
- Defective or Damaged Products
- In the unlikely event that you receive a defective or damaged product, please contact our customer support team within 48 hours of receiving the item. We will investigate the issue and, if found defective or damaged, offer a replacement or store credit.
- Cancellation of Customized Orders
- For customized badminton racket orders, cancellations are not accepted once the customization process has begun. Please carefully review and verify all details before finalizing your purchase.
- Shipping Errors
- In the case of shipping errors caused by our team, we will make every effort to rectify the issue promptly. Please inform us within 7 days of receiving the product.
- Return Authorization
- Any returns sent without prior authorization will not be accepted or processed.
- How to Contact Us
- If you have any questions or concerns regarding our Return Policy, please contact our customer support team via email or phone.
Please review our Terms & Conditions and Return Policy carefully before making any purchases. By proceeding with your order, you agree to abide by these policies. If you have any questions or need assistance, please don’t hesitate to contact us. Happy shopping!